Multi-phase facility integration after an acquisition

Planning discussion between three business people

Graebel Commercial Services® supports JLL with multi-phase integration after client’s acquisition – Achieving savings of more than 10% facility-by-facility


The Client

JLL, a professional services firm specialising in commercial real estate services in Chicago, IL, USA

On behalf of: Advance Auto Parts, North America’s largest automotive after market parts provider


The Challenge

When Advance Auto Parts assumed ownership of CARQUEST retail stores across the U.S., the company set an aggressive conversion schedule with nearly 300 stores targeted for rebranding, consolidation or closure. They retained JLL to oversee integration of the acquired sites into their overall operations. JLL, in turn, engaged Graebel Commercial Services (a JLL Synergy Partner since 2011) for project planning and oversight, inventory control and supplier management services.


Project Summary

  • Develop asset consolidation procedures and process improvements
  • Execute implementation plans while managing manpower and other resources
  • Manage suppliers for consistent, high-quality performance
  • Maintain a detailed internal communication plan


The Solution

We worked with JLL to develop a detailed facility playbook to ensure optimal processes were followed at each site. To accommodate different consolidation needs between sites, the playbook offered two service level options: full-service or labour management-only.

We also collaboratively designed a flat-fee pricing model for each service option that could be easily managed and audited by all parties.

In locations where the facilities were closing, we liquidated, salvaged, donated or recycled any remaining fixtures and materials.

“Bringing the Graebel Commercial Services team’s expertise into this project immediately saved 15 percent in labour cost. The breadth of knowledge, resources and flexibility of the Graebel organisation kept us on schedule and within budget—without service issues.” – Managing Director, JLL


The Results

The playbook and flat-fee service models led to consistently high-quality results and cost savings that could be easily audited.

Key Service Level Measures

  • At full-service sites, our systems led to 18% cost savings
  • At labour management-only sites, our systems led to 11% in cost savings
  • There was a 15% reduction in labour hours in the first year

Advance Auto Parts met its aggressive timeframe for having fully-aligned product
lines and an integrated distribution network.


Download the Case Study


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