More than 200 of Graebel’s top service providers from around the globe accepted our invitation to come to Denver from 8-10 October to network, celebrate success and collaborate on how we can continue to deliver exceptional service to transferees whose care is in our hands.
In a panel discussion led by CEO Bill Graebel, senior Mobility leaders from two of Graebel’s clients – Berna Anderson, Director of Global Mobility with Becton, Dickinson and Kelly Tracy, Manager of Global Mobility with Workday – shared their thoughts on what makes an exceptional transferee experience and described how outsourced relocation services must be consistent with their own value proposition of putting their employees first.
Through interactive polling, attendees indicated that “communication” was the most critical factor in providing exceptional experiences. Participants dug deeper into this topic in workshop sessions, uncovering ways to improve communication related to transferee information, client policies, move status, and other matters.
Keynote speaker Dennis Snow reinforced these customer service principles. In 1994, Dennis launched a division of Disney Institute that works with major organisations around the world who want to emulate the “Disney Approach” to customer service. He since has formed Snow & Associates, Inc. to help organisations define and achieve their goals in that area.
At the close of the conference, we introduced the Graebel Partner Alliance programme, which clearly defines the relationship between Graebel and its Partner companies. The programme lays out mutual expectations and benefits of collaboration.
At the award ceremony and dinner on the 9th, we recognised our top partners for their excellence in service and partnership in the past year.
2019 Graebel Golden Globe Award Winners
Recognises the partner who exemplifies the principle of working together with the Graebel team, consistently and at multiple levels within the organisation.
- Winner – HOME SWEET HOME SERVICES, LLC
Pacesetter Achievement Award
Awarded to the partner who has shown a high degree of collaboration in promoting and securing new business opportunities with Graebel.
- Winner – ACE RELOCATION
Environmental Stewardship Award
Recognises the partner who demonstrates a unique commitment to sustainability. Effective programmes incorporate many different facets of sustainability, from reducing carbon impact and consumption of electricity and natural resources, to encouraging recycling, carpooling, and more.
- Winner – AGS GROUPE MOBILITAS
Superior Quality Achievement Award – awarded to the partners achieving the highest scores as reported by Graebel transferees YTD for the current year.
Relocation Transferee Quality Award:
Move Management Transferee Quality Award:
International Transferee Quality Award:
Awarded to the partners achieving the highest quality scores as reported by Graebel consultants and coordinators, based on scores for the current year.
Relocation Consultant’s Choice
- Winner – IMPACT GROUP
- Honourable Mention – Ebby Halliday Realtors, ReloOlogy Inspection Management Services
Move Management Coordinator’s Choice
International Coordinator’s Choice
Workplace Services Awards
Account Manager Choice Awards – Awarded to the partner achieving the highest scores from the Graebel Account Management and Project Management teams.
- International Winner – CRONIN MOVERS GROUP
- International Honourable Mention – Yamatane Corporation
- Domestic Winner – BELTMANN RELOCATION GROUP
- Domestic Honourable Mention – Hilldrup
Collaboration Award – Awarded to the partner who has shown a high degree of collaboration in promoting and securing new business opportunities.
Graebel’s success in delivering award-winning global relocation services has been a result of our strong relationships with quality partners around the world. Learn more about the Graebel Supplier Network.